Perlindungan Konsumen dalam Jual Beli Thrifting di E-Commerce Perspektif Fiqih Muamalah (Studi di Mazana_Id Kec. Jekulo Kab. Kudus)

Abstract

This research is motivated by the increasingly rapid development of technology and the internet, making e-commerce a method for buying and selling transactions. One of the goods bought and sold through e-commerce is used or thrifting clothes. However, transactions for buying and selling used clothing in e-commerce are vulnerable to losses experienced by consumers, such as defects and damage to thrift clothing, decreased quality of fabric such as being thin, loose, and the color of the fabric on thrift clothing becoming worn or faded. So, the aim of this research is to explain and describe the forms of loss experienced by consumers in buying and selling used clothes on the e-commerce platform Mazana.id as well as the form of consumer protection against these losses from the perspective of muamalah fiqh. This type of research is carried out using field research methods using a qualitative approach. The data collection techniques used include observation, interviews and documentation. The results of the research show that the forms of loss experienced by consumers in buying and selling used clothes on Mazana.id include: (1) the goods do not match the picture or description, (2) there are defects or damage to goods. Forms of consumer protection against these losses in the perspective of muamalah fiqh are: (1) honesty of business actors in explaining defects or damage to goods transparently, (2) consumers' right to make khiyar (choice) if goods are defective, (3) sellers are responsible for losses what consumers experience when they find defective goods. Based on the research results, it can be concluded that purchasing thrift clothing causes various losses experienced by consumers, giving rise to feelings of disappointment, dissatisfaction and feelings of being deceived regarding the goods they have purchased. Therefore, honesty is a basic principle in the muamalah fiqh perspective to be applied in trading. Thus, it can support sustainable and fair economic practices.